Support policy

Availability

Monday to Friday, 09:00–17:00 CET, excluding Norwegian public holidays. Response within two business days.

That is a commitment, not an aspiration. It is written modestly on purpose: listing copy is a promise, and a promise that cannot be met reliably is worse than a modest one that can.

How to get help

Read Troubleshooting first. Every message the app can produce is listed there with its cause and its fix, and most tickets are answered by that page faster than by us.

What to include

This app cannot see your data. Not "does not look" — cannot. It holds no Jira permissions, and its logs carry no dates, names or content. So a useful report needs more from you than usual:

• the error code, such as WD-201, from the automation audit log
• the calendar's working weekdays and time zone
• the start date and the number of working days you asked for
• what you expected instead

With those four things most problems are diagnosable immediately. Without them we will only be able to ask for them.

What is in scope

• The app not working as documented
• Errors you cannot resolve using the troubleshooting page
• Questions about how to build a rule around the app
• Suspected incorrect calculations — always worth reporting, always investigated

A suspected wrong date jumps the queue. It is the one class of bug this product cannot tolerate.

What is out of scope

• Building or debugging your automation rules generally
• Jira configuration unrelated to this app
• Feature requests, which are welcome in the tracker but carry no timeline
• Anything on the do-not-build list

Security issues

Report privately to maxim@gordienok.com, not in the public tracker. See Security overview.

What this app will not become

It calculates working dates. It is not going to grow into resource planning, timesheets, SLA management, recurring work items, leave tracking or project planning. Those are real problems and other apps solve them.

Saying no to them is why this one stays small, cheap to run, and easy to trust with a date.

Cloud Fortified

This app is not enrolled in the Cloud Fortified programme, and will not be.

That programme carries a round-the-clock response commitment with a one-hour target for critical issues. This product does not need the benefits and cannot honestly staff that commitment. A standard Marketplace listing carries the obligations above and a duty to address critical and major issues within a commercially reasonable time — which is what is offered here, honestly.

Versions and upgrades

Fixes deploy to all sites automatically; there is nothing to install. Anything that changes a calculation's result will be called out explicitly in the Changelog.